The bays are full.
You still answer every call.
Every bay is full and the phone won't stop — a check-engine light, a car that won't start, a customer ready to book today. ServiceRelay answers the calls your advisors can't, books the drop-off into your scheduler, handles the status calls, and covers you after hours — so no repair walks to the shop down the street.
Built around how an auto shop actually runs.
First-ring answer to booked drop-off — the front office holds.
Serving and the towns around it.
Where does AI actually fit in an auto repair shop?
In the front office — not in the bay. Your advisors can't write an estimate and answer the phone at the same time. The AI picks up when the counter's slammed, books the drop-off into the scheduler you already run, handles the 'is it ready yet' calls, and catches the after-hours breakdown before it dials the next shop. The diagnosis and the wrench work stay with your techs.
- Tue 10:40 AM · check-engine light, wants it in today. Whole crew's in the bays. Voicemail. Booked down the street.
- "Is my car ready yet?" — the counter phone rang all day while two estimates sat half-written.
- Fri 8:12 PM · won't-start call after close. Voicemail. By morning they'd been towed to whoever answered.
What does it handle for every auto shop?
The baseline kit — the calls, bookings, and follow-through every shop bleeds without. Each piece writes into the tools you already run.
Every call answered
Heads-down under a hood, mid-estimate, after hours — the agent picks up as your service counter, every time it rings.
Booked into your scheduler
Diagnostics, services, drop-offs — booked straight into Tekmetric, Shopmonkey, Mitchell1, or AutoLeap, with no advisor pulled off the counter.
Estimates that get chased
Every repair estimate gets a follow-up cadence the moment it goes out — until it's approved or declined.
Reminders that kill no-shows
Drop-off confirmations and day-before reminders fire on their own, so the appointment actually shows.
Reviews on autopilot
The review ask goes out when the car's handed back running right — while the fix is still fresh.
Missed-call text-back
If a call ever does slip, the caller gets a text in seconds — before they dial the next shop in Google.
What does it do that only matters to a repair shop?
The shop-specific pieces — configured around status calls, after-hours breakdowns, and the lunch-rush spikes, because that's where repair work actually walks.
Status-call deflection
'Is my car ready?' comes in all day, every day. The agent answers the repeat status calls so your advisors stay on estimates and the customers standing at the counter.
After-hours tow-ins
The 9 PM won't-start call gets booked as a morning tow-in before they call around. You open to booked work, not a full voicemail box.
Lunch-rush overflow
When every line rings at once, it picks up the ones your team can't — no repair lost to a busy signal or a full voicemail box.
What does a real call sound like?
This is the shape of it — your greeting, your questions, your scheduler. Configured to how your shop answers, not a script we hand every garage.
Hi — my check engine light came on this morning and the car's running kind of rough. Can I get it in today?
We can take a look. Is it running rough enough that you're worried driving it, or is it drivable for now?
It's drivable, just feels off — hesitating a little when I accelerate.
Okay. We've got a drop-off slot this afternoon or first thing tomorrow at 7:30. Which works? And is this your daily driver — do you need a ride back?
This afternoon's better. And no, my wife can follow me.
Done — drop-off this afternoon. You'll get a text confirming with the address and what to bring, and we'll call you with a diagnosis before we do any work.
- Drop-off booked — this afternoon, on the scheduler you already run
- Job logged: check-engine, running rough, hesitation on accel, daily driver
- Customer texted a confirmation + what-to-bring
- You get the text: "Drop-off booked — check-engine diag this afternoon."
All of that — the booking, the log, the texts — is the automation engine behind the agent doing its job the second the call ends. The agent is one piece of the suite; the follow-through is the rest.
The pieces auto repair shops start with.
Each one stands alone — buy the piece that's bleeding the most and add the rest when it's earning its keep. See all plans · price your build →
Industry voice agent
A proven agent for your trade — start from the standard build (say, roofing) and customize it to how you answer.
Booking tool + custom dashboard
A booking setup wired to how you actually take work, with a custom dashboard that shows the numbers you run on — jobs, leads, and follow-ups in one place. Scoped on a call.
Quote automation & PDF generation
Quotes that build and send themselves, with clean PDFs generated on the spot.
What shop owners ask before they buy
Will callers know it’s AI?
It answers as your service counter and handles the call naturally. It never claims to be under a car — and the caller gets what they wanted: an answer and a booked drop-off instead of a voicemail.
Does it book into my shop management system?
Yes. It books the drop-off and pushes it into your scheduler — Tekmetric, Shopmonkey, Mitchell1, AutoLeap, and others. The appointment shows up where your team already works. If it has an API, we wire it.
Will it handle “is my car ready?” status calls?
Yes — the routine status calls get answered so your advisors stay on estimates and the customers at the counter instead of the phone. Anything that needs a real update from the tech gets routed to your team.
What happens to calls after we close?
It answers them. The 'my car won't start' caller at 9 PM gets booked for a morning tow-in instead of calling the shop down the road. You open to booked work, not a full voicemail box.
Does it replace my service advisor?
No. It covers the calls they can't get to — when the bays are full, during the lunch rush, and after hours — so your advisors focus on the work in front of them. It starts from a proven build and is answering in days, not months.
What does it cost?
The industry voice agent is $99/mo (usage overages billed to you). Everything else is à la carte — start with the piece that's bleeding the most. Full pricing is on the pricing page.
Also built for: Equipment rental · Auto body · all industries · the five systems
No repair should walk to the shop down the street.
Tell us how your shop runs and we'll show you the agent picking up live — your greeting, your services, your scheduler.