Water doesn't wait for business hours, and the homeowner standing in it calls down the list until somebody picks up. ServiceRelay answers every call — 2 AM included — captures the loss details while they're on the line, wakes the on-call crew by your rules, and keeps the estimate and the adjuster follow-through moving after the trucks roll.
Built around how a restoration company actually runs.
Emergency intake to closed claim — the front office holds.
Serving and the towns around it.
In the front office — not in the crawlspace. The AI answers the emergency line around the clock, gets the loss details down while the caller is still standing in the water, pages the on-call crew by your rules, and chases the estimates and carrier paperwork that stall jobs for weeks. Mitigation and the judgment calls stay yours.
The baseline kit — the calls, dispatches, and follow-through every restoration outfit bleeds without. Each piece writes into the tools you already run.
On a loss site, in a crawlspace, at 2 AM — the agent picks up as your office, every time it rings.
Loss type, source stopped or still running, standing water or damp drywall — captured on the call and dispatched by the rules you set.
Every estimate gets a follow-up cadence the moment it goes out — homeowner and carrier both — until it moves.
Equipment checks, inspection windows, and appointment confirmations fire on their own, so the schedule holds.
The review ask goes out when the house is whole again — timed to the save, while the relief is still fresh.
If a call ever does slip, the caller gets a text in seconds — before they dial the next company on the list.
The trade-specific pieces — configured around 24/7 intake, carriers, and the drying schedule, because that's where restoration money actually leaks.
Loss type, affected rooms, source status, insurance carrier — captured on the first call, at any hour, so the crew rolls with the details instead of chasing them.
Estimate sent, supplement pending, approval stalled — the carrier follow-ups fire on a cadence, so the claim keeps moving without anyone babysitting it.
Daily moisture checks and equipment pulls get confirmed and rescheduled automatically — the readings happen on schedule and the file stays clean.
This is the shape of it — your greeting, your intake questions, your dispatch rules. Configured to how your company runs, not a script we hand every outfit.
There's water everywhere — the basement's flooding and I can't tell where it's coming from. Are you open?
We're on 24/7 — let's get you moving. First: can you get to your main water shutoff? If it's a burst line, that stops it right now.
I think it's by the meter. Hold on… okay, it's off. It's slowing down.
Good — that just saved you a lot of damage. What's the address, and roughly how much of the basement is wet? Is it finished space?
It's finished, maybe half of it. 42 Maple, in town.
Okay — I'm dispatching the on-call crew now; they'll call you from the truck. Do you know who your homeowner's insurance is with? We'll document everything for the claim as we go.
All of that — the booking, the log, the texts — is the automation engine behind the agent doing its job the second the call ends. The agent is one piece of the suite; the follow-through is the rest.
Each one stands alone — buy the piece that's bleeding the most and add the rest when it's earning its keep. See all plans →
The voice agent plus the standard automations behind it — qualifying, booking, and writing the job into your system.
A web form feeding leads straight into your CRM or process, with the follow-up cadences built around how you sell.
Quotes that build and send themselves, with clean PDFs generated on the spot.
It answers as your office and handles the call naturally — calm, at 2 AM, every time. It never claims to be on the crew, and the caller gets what they needed: an answer, the shutoff walked through, and a crew on the way.
That's what it's built for. It doesn't get groggy and it doesn't skip intake questions at 2 AM. It steadies the caller, gets the loss details down, pages your on-call by your rules, and logs everything — the same way, every time.
If it has an API, we wire it — intake details, dispatch notes, and follow-ups land in the system you already run. The estimate itself stays in your estimator's hands; we make sure it goes out on time and gets chased.
They get answered like gold, because they are. Referral calls route and log by source, and the thank-you and status follow-ups that keep referrals coming fire on their own.
Days, not months. The restoration agent starts from a proven build and gets configured to your intake questions, your on-call rotation, and your service area on a call with us.
The industry voice agent starts at $99/mo (usage overages billed to you); the agent with the full automations behind it is $500 to configure, then $199/mo. Full pricing is on the pricing page.
Also built for: Roofing · Plumbing · Tree service · Pools · HVAC · Landscaping · Pest control · Electricians · all industries · the five systems
Tell us how your company runs and we'll show you the agent picking up live — your intake, your dispatch rules, your greeting.