The counter line and the phone always peak together — and the caller asking about a mini-ex for Monday won't wait on hold. ServiceRelay answers every call, handles the do-you-have-it and what-does-it-run questions, books the reservation, and chases the returns and contractor quotes your counter never gets to.
Built around how a rental yard actually runs.
Availability questions, reservations, returns — covered.
Serving and the towns around it.
At the counter's second phone line — the one you don't have. The AI answers the availability and rate questions that make up most of your calls, takes reservations by your rules, reminds renters before the return goes late, and follows up the contractor accounts and event quotes worth real money. The yard and the equipment stay yours.
The baseline kit — the calls, bookings, and follow-through every counter bleeds without. Each piece writes into the system you already run.
Counter three deep, yard check, after close — the agent picks up as your counter, every time it rings.
What it rents for, what a weekend runs, what's in the yard — answered instantly from the rates and rules you set.
Dates, duration, delivery or pickup — booked straight into the system you already run, deposit rules included.
Due-back reminders go out before the deadline — and the extension becomes a booking instead of a late-fee argument.
Contractor accounts, monthly rates, event packages — every quote gets a follow-up cadence until it signs or says no.
The review ask goes out when the equipment comes back and the job went well — timed to the win.
The rental-specific pieces — configured around availability, off-rents, and delivery windows, because that's where rental money actually leaks.
The most common call — 'you got one for Saturday?' — gets a real answer and a held reservation, by your rules, instead of a hold queue that hangs up and rents elsewhere.
Due-back reminders, extension bookings, and overdue chases run on their own cadence — the equipment comes back on time or keeps earning, either way on purpose.
Delivery and pickup windows booked around your routes and your driver, confirmed by text — the site is ready and the driver isn't calling closed gates.
This is the shape of it — your fleet, your rates, your rules. Configured to how your yard actually runs, not a generic answering script.
Hey — do you have a mini excavator available this weekend? Saturday through Sunday?
Let me check that. We do — Saturday pickup, back Monday morning counts as the weekend rate. Are you digging with it, and do you have a trailer or need delivery?
Digging footings. I've got a trailer — but what does delivery run, just in case?
Both options will be on your confirmation. To hold it I'll need a name and a card for the deposit — takes a minute. Want me to lock Saturday in?
Yeah, let's do it. Mike Reyes.
Done, Mike — mini-ex held for Saturday, back Monday by 9. You'll get a text with the confirmation, the deposit receipt, and what to bring for the trailer hookup.
All of that — the booking, the log, the texts — is the automation engine behind the agent doing its job the second the call ends. The agent is one piece of the suite; the follow-through is the rest.
Each one stands alone — buy the piece that's bleeding the most and add the rest when it's earning its keep. See all plans →
A proven agent for your trade — start from the standard build (say, roofing) and customize it to how you answer.
A booking setup wired to how you actually take work, with a custom dashboard that shows the numbers you run on — jobs, leads, and follow-ups in one place. Scoped on a call.
Everything in the starter, wired to the systems you already run — booking, CRM, the tools your leads flow into.
It answers as your counter and handles the call naturally. The caller gets what they wanted — a real answer about Saturday — instead of hold music and a hang-up.
It books by the rules and inventory picture you give it — and if your rental software has an API, we wire it in so the answer is live. Where a human call is the right move, it holds the request and routes it instead of guessing.
If it has an API, we wire it — reservations, renter details, and due-backs land in the system you already run.
Your policy runs as written: deposit required to hold, agreement sent for signature before pickup, ID rules stated up front. The automation engine behind the agent sends the paperwork the second the call ends.
Days, not months. It starts from a proven build and gets configured to your fleet, your rates, and your rules on a call with us.
The voice agent is $99/mo (usage overages billed to you). Everything else is à la carte — start with the piece that's bleeding the most. Full pricing is on the pricing page.
Also built for: · all industries · the five systems
Tell us how your yard runs and we'll show you the agent picking up live — your fleet, your rates, your rules.