Booked out for weeks.
Nothing slips through.
Every missed call is a consult that books somewhere else, and every no-show is a treatment room earning nothing. ServiceRelay answers every call and DM, books consults into the system you run, backfills cancellations from the waitlist, and brings clients back when their treatment cadence says it's time.
Built for the practice where every room-hour counts.
Consults captured, no-shows killed, rebooks on cadence.
Serving and the towns around it.
Where does AI actually fit in a med spa?
At the front desk — not in the treatment room. The AI answers calls and messages while your providers work, books consults with the intake details captured, confirms appointments so the no-show rate drops, and nudges clients back on the schedule your providers set. The clinical side stays entirely with your team.
- Tue 1:05 PM · a new-client consult call rang out during a treatment. They booked with the practice that answered.
- The 3:00 no-showed. The room sat empty for an hour while the waitlist had four names on it.
- The every-12-weeks client quietly stopped at week 20. Nobody noticed until the slow month.
What does it handle for every practice?
The baseline kit — the calls, bookings, and follow-through every full schedule bleeds without. Each piece writes into the booking system you already run.
Every call answered
Mid-treatment, lunch rush, after close — the agent picks up as your front desk, every time it rings.
Consults booked, intake captured
New-client consults booked into the system you run, with the details your providers want captured before the visit.
Confirmations that stick
Appointment confirmations and pre-visit reminders fire on their own — and the no-show rate drops with them.
Rebooks on cadence
Clients due back get the nudge at the interval your providers set — before the gap becomes a lapse.
Reviews on autopilot
The review ask goes out at the right moment, and your reputation compounds without anyone chasing it.
Missed-call text-back
If a ring ever does slip, the caller gets a text in seconds — before they scroll to the next practice.
What does it do that only matters in a med spa?
The practice-specific pieces — configured around consults, no-shows, and treatment cadence, because that's where room-hours actually leak.
No-show kill
A cancellation at 1:40 doesn't mean an empty room at 2:00 — the waitlist gets worked automatically and the gap backfills itself.
Cadence-based rebooking
Every treatment has a rhythm, and your providers set it. When a client drifts past their interval, the nudge goes out with a booking link — the schedule rebuilds itself quietly.
Consult follow-through
The consult that didn't book on the spot gets a follow-up cadence instead of silence — questions answered, options laid out, booking link ready when they are.
What does a real call sound like?
This is the shape of it — your services, your providers, your policies. Configured to how your practice actually runs, not a generic receptionist script.
Hi — I've been thinking about coming in for a consult. Do you do free consultations?
We do — consults are complimentary. Was there a treatment you've been curious about, or is it more 'help me figure out where to start'?
Honestly the second one. Maybe skin stuff? I don't really know the options.
That's exactly what the consult is for — the provider walks your goals and builds a plan, no pressure to book anything same-day. We have Thursday at 2 or Saturday at 10:30. Which suits?
Saturday at 10:30.
Booked — Saturday 10:30. You'll get a text confirming with a short intake form, so the provider knows your goals before you sit down. Anything else while I have you?
- Consult booked — Saturday 10:30, goals noted for the provider
- New-client record created, intake form sent by text
- Confirmation sent; reminder set for Friday
- You get the text: "New consult booked — Saturday 10:30."
All of that — the booking, the log, the texts — is the automation engine behind the agent doing its job the second the call ends. The agent is one piece of the suite; the follow-through is the rest.
The pieces med spas shops start with.
Each one stands alone — buy the piece that's bleeding the most and add the rest when it's earning its keep. See all plans · price your build →
Industry voice agent
A proven agent for your trade — start from the standard build (say, roofing) and customize it to how you answer.
Booking tool + custom dashboard
A booking setup wired to how you actually take work, with a custom dashboard that shows the numbers you run on — jobs, leads, and follow-ups in one place. Scoped on a call.
Connected site
Everything in the starter, wired to the systems you already run — booking, CRM, the tools your leads flow into.
What med spa owners ask before they buy
Will clients know it’s AI?
It answers in your practice's voice and handles the call naturally. What clients notice is that somebody picks up on the first ring — even mid-treatment, even Saturday.
Does it book into Boulevard, Vagaro, Mangomint, or Zenoti?
If it has an API, we wire it — consults and appointments land in the system you already run, right service, right room, right duration.
Does it give medical advice?
No — hard line. Service questions get answered from the approved information you provide (what a treatment is, how long it takes, what a consult covers), and anything clinical routes to your providers. It books the consult; the medicine stays with your team.
What about no-shows and deposits?
Confirmations and reminders fire on their own, and if you take deposits, the booking flow enforces your policy. When someone does cancel, the waitlist backfills the room instead of it sitting empty.
How fast can it be answering?
Days, not months. It starts from a proven front-desk build and gets configured to your services, providers, and policies on a call with us.
What does it cost?
The voice agent is $99/mo (usage overages billed to you). Everything else is à la carte — start with the piece that's costing you the most room-hours. Full pricing is on the pricing page.
Also built for: Salons & barbers · Restaurants & food trucks · all industries · the five systems
Empty rooms are the expensive kind. Fill them.
Tell us how your practice runs and we'll show you the agent picking up live — your services, your policies, your voice.